At Goanna Safaris, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with us online or during your travel experience.
Information We Collect
We may collect the following types of personal information when you inquire about or book our services:
a) Personal Information
- Full name
- Date of birth
- Contact information (email address, phone number, physical address)
- Nationality and passport information (for international travel arrangements)
b) Booking Information
- Travel dates, itineraries, and preferences
- Accommodation and activity preferences
- Special dietary or health requirements (if voluntarily provided)
c) Payment Information
- Bank account or credit card details for payment processing
- Billing information
d) Digital Information
- Device information (IP address, browser type, and operating system)
- Website usage patterns and browsing history (through cookies and analytics tools)
How We Use Your Information
Goanna Safaris collects and processes your information for the following purposes:
- Travel Arrangements: To organize and manage your safari, including accommodation, transportation, and activity bookings.
- Payment Processing: To securely process deposits and balance payments.
- Communication: To provide updates, confirmations, and important travel information.
- Personalization: To tailor travel experiences based on your preferences and requirements.
- Customer Support: To respond to inquiries and provide assistance during your trip.
- Marketing (With Consent): To inform you about future offers, services, and travel updates.
- Legal Compliance: To meet legal obligations and protect our legal rights.
Sharing of Information
We do not sell or rent your personal information. However, we may share your information with trusted third parties when necessary, such as:
- Service Providers: Lodges, hotels, airlines, and transportation providers for seamless travel arrangements.
- Payment Processors: To facilitate secure financial transactions.
- Government Authorities: For immigration and legal compliance purposes when required by law.
All third-party partners are required to safeguard your information and use it only for the intended purpose.
Data Security
We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure servers and encrypted payment systems
- Limited access to personal information by authorized personnel
- Regular security assessments and updates
However, no method of electronic storage or transmission over the internet is 100% secure.
Your Rights
You have the following rights regarding your personal information:
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request the deletion of your information (subject to legal obligations).
- Data Portability: Request a copy of your personal information in a machine-readable format.
- Withdraw Consent: Opt-out of marketing communications at any time.
To exercise any of these rights, please contact us at info@goannasafaris.com
Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected or as required by legal and regulatory obligations.
Cookies and Website Usage
We use cookies and similar technologies to enhance your browsing experience. These cookies help us understand website usage patterns and improve our services.
Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality
- Analytical Cookies: To track website traffic and usage patterns
You can adjust your browser settings to refuse cookies. However, doing so may limit certain website functionalities.
Marketing Communications
With your consent, we may send you promotional emails about special offers, travel inspiration, and new services. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in our emails.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be communicated on our website, and the “Effective Date” will be updated accordingly.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to us: info@goannasafaris.com
